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Frequently Asked Questions

Have questions about using our website? Please check out our frequently asked questions below. Can't find what you're looking for? No problem! Give us a call at (605) 574-2464. We'll be happy to answer your questions! There are two important items we'd like to draw your attention to: 

Sales Tax
All internet sales within the state of South Dakota will have sales tax collected. 

Stone Variance
Much of our jewelry is handcrafted using gemstones from Mother Earth.  Due to the very nature of the gemstones slight variations may occur in stone color and veining.   These variations attribute to the uniqueness of each piece, making each piece a true work of art.


Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


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